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Euroingro


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FAQ


COVID-19

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Our commitment is to do everything possible for the well-being of our customers and our employees, therefore - strictly following the indications of the government to minimize the spread and impact of the new coronavirus (Covid-19) - after having temporarily closed all our stores in the countries affected by the epidemic, we are currently reopening some. We reassure you that each reopening is organized in such a way as to ensure full compliance with the latest laws, regulations and security protocols issued by the authorities to prevent the spread of the virus and protect the safety and health of our customers and employees.

Despite the current exceptional situation and any delays in processing and transport, we are committed to fulfilling all e-commerce orders. Don't hesitate to contact us with any specific questions or to find out more about your current order.

We would like to reassure you that we are currently handling both orders and return requests according to standard procedures and timelines. However, due to the constantly evolving situation, there may still be possible delays in the processing and transport of our e-commerce return orders / requests; we are sorry for any inconvenience this may cause. We assure you that, while putting the safety and health of our customers and employees first, we are making every effort to minimize delays as the situation evolves.

Due to the current exceptional situation we are applying a reasonable extension of our usual standard return times (please refer to the "Returns" section of the FAQ and our Terms of Sale). Please contact us if you wish to receive more information or assistance on your specific return request and we will be happy to evaluate your case.

We wish to reassure you that the Euroingro B2B Group complies with the guidelines and sanitation protocols required by all competent authorities and that, according to WHO, the World Health Organization, it is safe to receive packages - visit their website here for more details. Furthermore, as a safety precaution and in agreement with our couriers, we have temporarily disabled the procedure that requires the recipient's signature at the time of delivery to avoid any kind of personal proximity.