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conditions of sale


<strong>1.1. </strong>The sale of products concluded remotely through this site (hereinafter referred to as the "Website") is governed by the following General Conditions of Sale. The products offered on the Site are sold directly by B2B Euroingro SRL (hereinafter referred to as "B2BEUROINGRO" ). B2BEUROINGRO is a company incorporated under Italian law, with registered office in Via dei Fossi, 4 - 59100 Prato (PO) - Italy, VAT number, tax code and registration number in the Register of Companies of Prato 02290270970, REA n. PO 520736. <strong>1.2. </strong>The languages ​​used for the conclusion of the sales contract through this Website are: Italian and English. <strong>1.3.</strong><br> <strong></strong><br> <strong></strong>These General Conditions of Sale are published on the Website in order to allow knowledge as well as storage and reproduction by the Customer in accordance with current legislation. <strong>1.4.</strong><br> <strong></strong>The purchase of products is governed exclusively by the General Conditions of Sale published on the Website and in force at the time of purchase. B2BEUROINGRO reserves the right to make changes and / or additions to these General Conditions of Sale at any time. and / or additions will be effective only in relation to purchases made after the date of publication of the new version of the General Conditions of Sale. The replacement of these General Conditions of Sale with a new version implies automatic inapplicability,ineffectiveness and non-enforceability towards B2BEUROINGRO of the same in relation to purchases made after their elimination from the Website and this even in the event that said General Conditions of Sale are still available and / or accessible to the public through other websites, other than that indicated above.

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<strong>2.1. </strong>The Customer acknowledges that the products offered by B2BEUROINGRO on the Website (hereinafter referred to as the "Products") are numerically limited and is therefore aware that B2BEUROINGRO must check their availability at the time of purchase. <strong>2.2.</strong><br> <strong></strong>Problems may occasionally occur in relation to the availability of certain Products. In such circumstances, B2BEUROINGRO will inform the Customer promptly (and in any case within the terms specified below) by e-mail of the cancellation of his order.In the case of only partial availability, the Customer will be informed. Therefore, the Customer agrees to receive only the Products available, unless he has selected the option to receive the entire order on the Site. In this case, the Customer will be asked if he prefers to receive the available Products or to proceed with the total cancellation of the order. <strong>2.3. </strong>B2BEUROINGRO reserves the right to change the items offered for sale on the Website at any time, without prior notice.<br><strong></strong>

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<strong>3.1.</strong>Each Product offered for sale on the Website can be viewed by means of a special link that allows you to view photographic images of the item, the unit price, the colours and the different sizes (if any). The estimated delivery dates for those Products, expressly indicated on the Website as "Pre-Order" or as "Products in Pre-Order" or as "Personalised Products", will be indicated in the link relating to the product itself, since these Products are not yet ready for shipment.<br> <strong>3.2.</strong>The Customer may purchase one or more Products, for a maximum of 4 units for each Product, except as may be provided for some types of Products. B2BEUROINGRO reserves the right to change the limits on the quantities of Products that can be purchased through the Website at any time. <strong>3.3. </strong>The Products chosen by the Customer will be included in a specific section (hereinafter referred to as the "Cart"). The description of the Products, including the measurements or sizes (if any), together with one or more photographic images in digital, which allow a correct representation of the Products, will be included in the Customer's Cart. <strong>3.4.</strong><br> <strong></strong><br> <strong></strong>Although B2BEUROINGRO constantly adopts measures to ensure that the photographs shown on the Website faithfully reproduce the original products, some variations are always possible due to the technical characteristics and color resolution of the device used by the Customer. Consequently, B2BEUROINGRO will not be responsible for any inadequacy of the graphic representations of the Products shown on the Website if due to the aforementioned technical reasons. <strong>3.5.</strong><br> <strong></strong>To view the selected Products and the total price of the purchase order, you need to access the Shopping Cart page. The Customer, before confirming his order proposal (hereinafter referred to as the "Order Proposal"), is required to verify the accuracy of the contents of the Cart and to complete the purchase form according to the instructions provided on the Site Web. <strong>3.6.</strong><br> <strong></strong>The purchase procedure ends when the Customer selects the appropriate final order confirmation button (hereinafter referred to as the "Purchase Button"), thus validating their Order Proposal, which will be sent directly to B2BEUROINGRO Following the selection of the Purchase Button, the content of the Order Proposal can no longer be modified by the Customer. <strong>3.7. </strong>Before confirming the Order Proposal, the Customer must declare that he has read and accepted these General Conditions of Sale. At the end of the purchase procedure, the Customer should save or print the General Conditions of Sale. <strong>3.8.</strong><br> <strong></strong><br> <strong></strong>The purchase procedure must be completed in full; otherwise, the Order Proposal cannot be sent to B2BEUROINGROB2BEUROINGRO. <strong>3.9. </strong>Each Order Proposal and the Customer data necessary for the purchase will be archived by B2BEUROINGRO for the period of time and in compliance with the conditions established by current legislation. Any use of the data for purposes other than the purchase will be subject to a quote. and express consent of the Customer, on the basis of the conditions specified in the "Privacy Policy" published on the Website. <strong>3.10.</strong><br> <strong></strong><br> <strong></strong>Customers who have registered in the reserved area of ??the Website will be able to check the status of their order by logging in to this area and entering the page relating to their orders. <strong>3.11. </strong>The Customer is aware that he is responsible for the correctness and truthfulness of all the data entered on the Website or in any case used during the purchase phase. <strong>3.12. </strong>The Customer is also aware of the fact that on the Website he also has the possibility:<br><strong></strong><br> <strong></strong><br>- to pre-order a selection of Products before their commercial launch or their distribution and placing on the market, and - to order Products that you want to customize permanently by adding permanent changes in the manner indicated on the Site (by way of example, by means of hot stamping). The Customer acknowledges that these Products are not yet available for shipment at the time of sending their Order Proposal. The Products that can be pre-ordered by the Customer are clearly identified and reported on the Website through the expressions "Pre-Order" or "Pre-Order Products", and the Products that can be customized by the Customers are clearly identified and reported on the Site by means of the wording "Personalized Products". <strong>3.13.</strong><br><strong></strong> accepts that if he pre-orders a Product and / or orders a Custom Product, the relative price shown on the Website and displayed in the Cart section will be charged to the Customer in advance, i.e. upon receipt of the Confirmation Email, as defined in the 4.2, although the Pre-Order Product and the Custom Product are not ready for shipment at that time, the Pre-Order Product and the Custom Product will be delivered to the Customer by the relevant estimated date specified on the Product description page If the Order Proposal sent by the Customer also contains one or more Pre-Order Products and / or Personalized Products, in addition to the Products already available, the prices of all Products relating to this Order Proposal will be charged to Customer in advance,i.e. upon receipt of the Confirmation Email, even in the event that the Pre-Order Products and the Personalized Products will be delivered by the last estimated relevant delivery date, as indicated in the Product description pages.<br> <strong>3.14. </strong>All further details relating to payment, delivery and confirmation of Pre-Order Products and Personalized Products are specified in the respective sections below. <strong>3.15. </strong>The Customer acknowledges and accepts that, except as expressly provided herein for Pre-Order Products and Custom Products, the other clauses of these General Conditions of Sale also apply to Pre-Order Products and Custom Products.<br><strong></strong>

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<strong>4.1. </strong>Following the confirmation of the Order Proposal, the order is sent to B2BEUROINGRO to be processed and cannot be further modified or canceled. The Order Proposal issued by the Customer will be taken over by B2BEUROINGRO only if the entire purchase has been completed regularly, without any error being highlighted by the Website. After having made the Order Proposal, the Customer will receive an email with which B2BEUROINGRO will communicate that he has received the Order Proposal. This email cannot be understood as acceptance of the Order Proposal. The acceptance of the Order Proposal by B2BEUROINGRO and the conclusion of the contract will take place in accordance with the provisions of point 4.2 below. <strong>4.2.</strong><br><strong></strong>The contract stipulated between B2BEUROINGRO and the Customer must be considered concluded when the Customer receives one or more confirmation e-mails from B2BEUROINGRO (hereinafter referred to as "Confirmation Email"). The Confirmation Email will be sent to the '' address indicated by the Customer in the purchase form and will contain the confirmation and summary of the conditions of the purchase itself, such as: the description of the Product and its main characteristics, the total price of the order, including any shipping costs, the address to submit any complaints, information on after-sales assistance services, on the existence of the right of withdrawal and on the relative methods of exercise. <strong>4.3.</strong><br> <strong></strong>B2BEUROINGRO reserves the right not to accept the Order Proposal issued by a Customer in the following cases: a) unavailability of the Products included in the Order Proposal despite what is applicable to Pre-Ordered Products; b) existence of a legal dispute between B2BEUROINGRO and the Customer relating to a previous order; c) if the Customer on previous occasions has committed violations of the General Conditions of Sale or has not fulfilled his obligations; d) if it has emerged that the Customer purchases the Products for the purpose of reselling or transfer the same for commercial or professional purposes; e) if the Customer has been involved or is suspected of illegal or fraudulent activities. In the aforementioned cases B2BEUROINGRO will communicate by e-mail to the Customer, within 30 (thirty) days from the date of effective receipt of the Order Proposal, any cancellation of orders received. In this case, no Order Proposal must be considered accepted by B2BEUROINGRO and no contract must be considered concluded between B2BEUROINGRO and the Customer.<br> <strong>4.4. </strong>In case of partial availability of the ordered Product, if the Customer has selected the option to receive the entire Order, he will be asked if he wishes to receive the available Products or completely cancel the Order. If the cancellation is only partial, the Customer will only be charged the amount relating to the Products actually purchased.Unless he has selected on the Site the option to receive the entire Order as a whole, the Customer agrees to receive only the Available products.

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<strong>5.1. </strong>The prices of all the Products offered for sale on the Website do not include VAT. <strong>5.2. </strong>These prices will be indicated in Euro (EUR) for Products to be delivered in Italy and abroad. <strong>5.3. </strong>The total amount of the price shown in the Cart includes any shipping costs, which will be indicated separately.In any case, B2BEUROINGRO will ask for the Customer's express consent for any additional additional costs. <strong>5.4.</strong><br> <strong></strong><br> <strong></strong><br> <strong></strong>The Customer will be charged for the prices published on the Website and shown on the Shopping Cart at the time of the confirmation of the Order Proposal by selecting the Purchase Button by the Customer, provided that the ordered Products are available at that time, except for the Order Proposals containing Pre-Order Products and / or Personalized Products for which the relative price will be charged in advance to the Customer as provided for in point 5.6 below, even if at that time such Products are not yet ready for shipment. B2BEUROINGRO reserves the right to change the prices of the Products offered for sale on the Website at any time and without notice. <strong>5.5.</strong><br> <strong></strong>For the purpose of payment by credit card, the Customer confirms and guarantees to be the holder of the credit card used for the purchase and the correctness of all the data relating to it, entered during the purchase phase, such as: the number, the date expiry date and, if necessary, the security code.The transaction will be charged to the Customer only after: (i) the verification of the credit card details, (ii) the receipt of the debit authorization by the company issuing the card credit used by the Customer and (iii) the confirmation of the availability of the product by B2BEUROINGRO and in any case after the order is ready to be processed. L'<br> <strong>5.6. </strong>For the purpose of payment through other payment service providers, the Customer confirms and guarantees to be the owner of the account used for the purchase.The transaction will be charged to the Customer only after the latter has received the Confirmation Email from B2BEUROINGRO. <strong>5.7. </strong>The shipment of the purchased Products will be carried out only after the payment of the amount due by the Customer has been successful.In the event that, for any reason, the debit of the amounts due by the Customer proves impossible, the sales process will be automatically canceled and the sale canceled, as per communication that will be sent to the Customer. <strong>5.8.</strong><br> <strong></strong><br> <strong></strong> In the event that one or more Products are not available and the Customer has decided not to cancel the order in full, only the price and any shipping costs relating to the Products available will be charged.

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<strong>6.1. </strong>Customers will receive the Products separately as soon as they are ready for shipment, unless the Customer has selected on the Site the option to receive the entire Order in a single shipment. The Products will be shipped to the address indicated by the Customer in the Order Proposal. Upon delivery of the Products, the Customer's signature will be required. <strong>6.2. </strong>For security reasons, B2BEUROINGRO will not carry out the fulfillment of any order addressed to a PO box nor will it accept any order in which it is not possible to identify the natural person receiving the order and its address. <strong>6.3.</strong><br> <strong></strong><br> <strong></strong>The Products sold on the Website can only be delivered to the countries indicated above (article 1.3). Therefore, any Order Proposals with shipments to be made outside these countries will be automatically rejected during the order processing procedure. <strong>6.4. </strong>In cases where the Customer is charged for shipping costs, these will be expressly indicated, separately from any other cost or expense, at the conclusion of the procedure for completing the Order Proposal and prior to the Customer's selection of the Purchase Button. <strong>6.5.</strong><br> <strong></strong><br> <strong></strong>In compliance with current legislation, the maximum term within which B2BEUROINGRO must deliver the purchased Products is 30 (thirty) days from the date of conclusion of the contract and with the exception of force majeure events. relevant to Pre-Order Products and / or Custom Products, the delivery date will be greater than 30 days and B2BEUROINGRO will deliver such Products on the estimated delivery date or during the estimated delivery period agreed with the Customer, as specifically indicated to the Customer in the Product description page. <strong>6.6.</strong><br> <strong></strong>If B2BEUROINGRO does not deliver the Products ordered within the aforementioned deadline, the Customer must ask B2BEUROINGRO to make the delivery within an additional deadline appropriate to the circumstances, in accordance with current legislation. Ordered product is not delivered within the additional deadline possibly indicated. <strong>6.7.</strong><br> <strong></strong>B2BEUROINGRO will have the right to divide the Order into multiple shipments, based on the availability of the Products for delivery, and the Customer will receive the Products separately based on their availability for shipment, unless he has selected the option on the Site to receive the entire Order in one shipment. B2BEUROINGRO will be able to debit the price to the Customer separately only for the Products actually shipped or in a single solution. <strong>6.8.</strong><br> <strong></strong>Upon shipment of the purchased Product, the Customer will receive an e-mail at the address indicated in the Order Proposal. This e-mail will contain a tracking code of the shipment and an exclusive link that will allow the tracking of the delivery in real time. B2BEUROINGRO Customer Service will provide assistance for any possible problem related to the delivery. The Customer can contact the B2BEUROINGRO Customer Service by e-mail at the address: customer@euroingro.com. <strong>6.9.</strong><br> <strong></strong>As an alternative to delivery by courier, the Customer may request to collect the Products purchased directly from the shop that can be selected on the Website during the purchase phase, provided that the relative Order does not contain Pre-Order Products and / or Personalized Products. If the Customer does not collect the Products within 30 (thirty) days of receiving the e-mail with which he will be informed that the Product is available for collection, the sale may be canceled by B2BEUROINGRO. In this case, the Customer will be notified by e-mail of the cancellation and will be promptly reimbursed for any amounts already paid. <strong>6.10.</strong><br> <strong></strong> The Customer will assume the risk of loss or damage to the Products only when the same, or a third party designated by him and other than the carrier, materially comes into possession of such Products. the damage to the Product occurs before the material is delivered to the Customer or to a third party designated by him, B2BEUROINGRO will reimburse the Customer the amounts already paid.

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<strong>7.1. </strong>At the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not present manufacturing defects or conformity defects. The legal guarantees provided for by current legislation are applicable to the sale of the Products, as well as any additional conventional guarantees provided to the Customer. <strong>7.2.</strong><br> <strong></strong>In the event of production defects or lack of conformity, the Customer will have the right to restore, without charge, the conformity of the Product by repair or replacement, unless the requested remedy is objectively impossible or excessively burdensome compared to the other. If one of the hypotheses provided for by law occurs, the Customer may request an appropriate reduction in the price or the termination of the contract and the consequent reimbursement of the price paid. It is understood that the Customer loses this right if he does not report the lack of conformity to B2BEUROINGRO within 2 (two) months from the date on which he discovered the defect. In any case, B2BEUROINGRO is responsible only for the lack of conformity that occurs within 2 (two) years from the delivery of the Product. L'<br> <strong>7.3. </strong>In order to report the presence of defects and faults in the Products and to obtain one of the remedies listed above, the Customer may contact B2BEUROINGRO at the addresses indicated in the following article 12.

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<strong>8.1. </strong>The Customer has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery or collection of the Products, except in the case of Personalized Products. In the case of a split order, this term starts from the day of delivery or collection of the last Product. <strong>8.2.</strong><br> <strong></strong>inside of each package containing the Products purchased. <strong>8.3.</strong><br> <strong></strong>If the Customer follows the procedure referred to in the previous point, the courier designated by B2BEUROINGRO will collect the package containing the returned Products without any charge to the Customer.In the event that the Customer does not follow this procedure, the return costs and any liability for loss, theft, damage or delay in delivery will remain with the customer. <strong>8.4. </strong>The Customer can also retrieve the address to which the Products must be returned by contacting B2BEUROINGRO at the following e-mail address: customer@euroingro.com. <strong>8.5.</strong><br> <strong></strong><br> <strong></strong>The Customer undertakes to return the Products for which he has exercised the right of withdrawal without undue delay and, in any case, within 14 (fourteen) days from the date on which he communicated his decision to withdraw from the contract to B2BEUROINGRO. <strong>8.6.</strong><br> <strong></strong>The Products must be returned in the same state in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, never used, worn or damaged in any way, and that they are returned in their original packaging, accompanied by all the labels with which they were received. In the event that a Product is provided with a security label, the return of the Product will not be accepted if the original security label has been removed, broken or tampered with. The Customer also acknowledges that, for safety and sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. B2BEUROINGRO will check the packaging and the status of the individual Products returned,<br> <strong> 8.7.</strong>The reimbursement of the price of the returned Products will be carried out by B2BEUROINGRO without undue delay and in any case within 14 (fourteen) days from the date on which B2BEUROINGRO became aware of the Customer's exercise of the right of withdrawal. the right to withhold the refund until the Product has been received and verified or until the Customer proves that he has returned the product correctly and in intact condition, taking into account the situation that occurs first. '' amount paid by the Customer to be carried out with the same payment method used for the purchase,unless the Customer has expressly agreed otherwise and on condition that he does not have to incur any costs as a consequence of the refund. B2BEUROINGRO will confirm to the Customer by e-mail the refund of the price.<br> <strong>8.8. </strong>B2BEUROINGRO will not be required to reimburse the delivery costs of the Products if the Customer has expressly chosen a type of delivery other than the standard one offered by B2BEUROINGRO. <strong>8.9. </strong>The return of the Products pursuant to this article is<br> <strong></strong> permitted only in relation to purchases made on the Website. <strong>8.10. </strong>In consideration of the fact that the Personalized Products are permanently modified and personalized products specifically for the Customer and that their original production cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer for Personalized Products. Consequently, the provisions contained in this article 8 do not apply to Personalized Products, it being understood that the exclusion of Personalized Products from the right of withdrawal will not affect the application of the legal guarantees, provided for in the previous article 7, also to such products.<br> <strong></strong>

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<strong>9.1. </strong>Apart from cases of willful misconduct or gross negligence, B2BEUROINGRO will in no way be liable to the Customer for indirect or consequential damages that may arise from the purchase of Products offered for sale on the Website.

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<strong>10.1. </strong>B2BEUROINGRO guarantees the authenticity and high quality of all Products offered for sale on the Website <strong>10.2. </strong>The "B2BEUROINGRO" trademark, as well as all the figurative and non-figurative trademarks and more generally all the other trademarks, illustrations, images and logos on the products, on the related accessories and / or packaging, whether registered or not , are and remain the exclusive property of the B2BEUROINGRO Group. Total or partial reproduction, modification, tampering or use of said trademarks, illustrations, images and logos, for any reason and on any medium, are strictly prohibited.<br><strong></strong>

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<strong>11.1. </strong>B2BEUROINGRO guarantees the authenticity and high quality of all Products offered for sale on the Website 11.1. These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other mandatory rule, more favorable to the Customer, applicable in the country of habitual residence of the Customer. <strong>11.2.</strong><br><strong></strong>In the event of a dispute deriving from the interpretation and / or application of these General Conditions of Sale, the Court of the place of domicile or residence of the Customer, if located in the territory of the Italian State, will have exclusive and binding jurisdiction. If the domicile or residence of the Customer is located in a territory other than the Italian State, the Customer may, at his choice, appeal to the Court of his place of residence or domicile or the Court of Prato. Alternatively, the Customer may promote a the procedures for the out-of-court settlement of disputes provided for by current legislation. To this end, the Customer may use the online platform made available by the European Commission, which can be accessed through the website http://ec.europa.eu/odr.

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<strong>12.1. </strong>For any complaint, further information or assistance relating to the Website or the purchase procedure and, in any case, for any request for information and / or clarification regarding what is reported in these General Conditions of Sale, Customers may send an e- mail to the following address: customer@euroingro.com or contact the Client Service E-commerce, B2B Euroingro SRL, Via Neaionia 10/3 - 59100 Prato (PO) - Italy